Shipping policy
Thank you for choosing The Stitch Shop. Please review our shipping practices below to understand how your order is processed and delivered.
1. Order Confirmation & Processing
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Payment Requirement: Orders are officially confirmed only after a 100% successful payment transaction.
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Processing Time: Because our garments are handcrafted with care (and customized pieces are made to order), processing times may vary. Standard orders are typically processed within 10-15 business days before dispatch.
2. Shipping Timeline & Tracking
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Delivery Estimates: Once dispatched, domestic delivery typically takes 5-7 business days, depending on your location.
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Tracking Your Order: As soon as your order ships, you will receive a confirmation email containing your tracking link so you can monitor its journey.
3. Shipping Charges
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Domestic Shipping: Shipping fees are calculated at checkout based on your delivery address and order volume. We offer free standard shipping on orders above ₹2999.
4. Third-Party Logistics & Limitations
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Courier Partners: We partner with trusted third-party logistics and courier services to deliver your packages safely.
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Transit Liability: Please note that The Stitch Shop is not held responsible for any delivery delays or packaging damages caused by third-party courier partners during transit.
5. Damaged or Defective Deliveries
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If your package arrives severely damaged or you believe the item inside is defective due to transit, please take photos immediately and contact us at info@thestitchshop.in within 7 days of delivery so we can assist you in line with our Return Policy.
